I know that it has been quite a while that you have been holding onto this bass and waiting for your replacement. I completely understand that you are more than anxious to receive your replacement, however our supplier has had some difficulty delivering and we are waiting for more raw Slap Kings to come in.
My goal is to make you satisfied and I realize that I am not doing a very good job of that right now. I promise that I will not only deliver you a new Slap King ,but I will do something above and beyond that to make the wait and your troubles worth while.
I ask you to please bare with us a while longer and not only will I make this situation correct, but I will make it better than you expected.
Sorry I do not have good news at this time, but I will make it right for you.
Thank you for understanding.
~ now i have all the understanding in the world and seemingly the patience of a fucking saint in this situation. i got the bass in november, and the bass started cracking in january, not just cracking a little, cracking in 4 places, and i emailed king about it in febuary, i got told another month, another month, i waited patiently and sent an email every month to hear if there was any good news .yadda yadda yadda, it is now almost july and this is the response i received today.
i understand business supplies can be late or delayed, but not six fucking months. in that much time, has anyone else gotten a bass, or did they just stop making basses for people. i mean im not business owner, but wouldnt that grind your business to a halt?
now, i sit here, with a bass that is determined to break apart, while i wait for a replacement. i appreciate them saying they will replace it and not giving me a big "fuck you, your stuck with this low quality instrument". but with no definite time table in when i will receive said replacement, i cant help but be completely discouraged about this whole shitty situation.
king has said they will rock my world with a bunch of extra stuff they will throw in, for making me wait more than a half a year for this replacement, but what should i do? should i plan on having this amazing bass a year from now, or more? all the extras and compensation in the world doesnt change the fact that i have a bass that is growing increasingly harder to keep from destroying itself. glue, glue, glue , clamp, clamp, clamp. i spent more time repairing this bass then actually playing and enjoying it. and that is wrong.
am i wrong for feeling this way? i needed to vent, im sure the most patient people would lose composure after 6+ months waiting for something that you were told would take about a month. anyone who knows me, knows that i hold certain business standards extremely high, im one of those people who calls up and bitches when my phone doesnt work or my cable is out. i pay for a service, i expect to have that service all the time. that is the power of being a consumer, and a patron of the service that is being provided.
i just want my bass, a bass that was promised to me, a bass that can handle alot, take abuse of shows, not one that is played inside and left the house once before it started cracking, and spent most its time on the stand or in my hands.